About information during delivery
For packages shipped from our shop, you can check the delivery status on the Yamato Transport website. For more details, please check the “shipping guide email” sent from our shop at the time of shipment.
Change of delivery time zone and date after delivery
For changes in delivery time and date after delivery, please contact Yamato Transport with reference to the “delivery slip number” in the “shipping guide email” sent from our shop.
About changing the delivery destination after delivery
If you want to change the delivery address after delivery, please contact us. However, customers who use "COD" as the payment method cannot change the delivery address.
When the delivered package is wet
Sorry. Sorry to trouble you, but please contact us. We will check and respond as soon as possible.
If the delivered package is defective or defective
Sorry. Sorry for your inconvenience, but please let us know the details of defects and incompleteness. We will check and respond as soon as possible.
