store information

shop's name Phantom Sake Official Online Shop
Merchant Phantom Sake Co., Ltd.
Sales manager Hiromi Okumura, President
Location 951-8131 1-28 Hakusanura, Chuo-ku, Niigata-shi, Niigata
Phone 025-378-2631
FAX 025-378-2632
E-mail address shopmaster@maboroshinosake.com
LINE Inquiry Form
website https://www.shop.maboroshinosake.com/
Carried Products We sell alcoholic beverages with commemorative newspapers attached. Utility model (technically evaluated), Good Design Award winner Products made in Japan (produced in Niigata Prefecture): Japanese sake, shochu, and soft drinks. Made in Niigata: Beer, whiskey, shiso drink, pear juice, enzyme drink Made in Italy: Red wine, white wine, sparkling wine (First arrival in Japan)
Authorization / Qualification Liquor sales license (Niigata Tax Office) ｜ All liquor wholesale license Niigata Sake 1 No. 58 (Mail order: No. 1-145) Name and address of sales office: Gennosake Co., Ltd. 2 Hakusanura, Chuo-ku, Niigata City, Niigata Prefecture -1-28 Name of sales manager: Hiromi Okumura Deadline for next training: October 2025, 10 Name of training organization: Niigata Tax Office Jurisdictional Retail Liquor Sales Association
Selling Volume The name-printed sake series that comes with an anniversary newspaper is an original product of our company. We deal directly with Yomiuri Shimbun and can order anniversary newspapers up to 135 years in advance. After confirming your order, we will order the anniversary newspaper and create the original label.
Rates for Non-product Price Required Named sake with anniversary newspaperFree shippingIt becomes. ■Cool price If you wish to use cool delivery, a flat fee of 330 yen (tax included) will be charged. *“Cool essential products” such as raw sake are included in the product price. ■If you choose cash on delivery, a cash on delivery fee (330 yen) will be charged separately. ■If you choose bank transfer, the transfer fee will be borne by the customer. *Fees vary depending on the bank. ■Credit payments are free of charge. ■If you choose convenience store payment, an additional fee (330 yen) will be charged. ■Amazon Pay, Rakuten Pay
Application expiry date If you wish to pay by bank transfer or convenience store, please make the payment within 7 days of placing your order. Please note that if payment is not confirmed within 7 days of placing your order, your order will be treated as cancelled. *Due to the nature of the product, cancellations cannot be made for personalized items once the order label has been confirmed and the anniversary newspaper has been ordered. (We will respond to inquiries in case of unavoidable circumstances.)
Delivery time The delivery time for commemorative sake with a newspaper name will differ from the date of order due to the need to order the newspaper from the newspaper company. (In principle, orders will be shipped within 3 business days after ordering. Delivery can be specified.) Items in stock on the newspaper date can be shipped the same day if payment is confirmed by 13:025 on a business day. Please feel free to contact us regarding delivery dates. (TEL: 378-2631-XNUMX)

About returned goods / defective products

Return date / conditions [Returns and exchanges due to inadequacies in our shop] We will accept returns or exchanges at our expense for shipping and handling charges for incorrect delivery quantities and products, and damage during delivery.In case of refund, we will refund within XNUMX business days after contacting the transfer account. [Returns / Exchanges at Customer's Convenience] We accept returns at the customer's expense, including shipping and handling charges. (Within XNUMX days after the item arrives) If you wish to return the item, please be sure to contact us in advance by phone or email.Please note that we cannot accept returns without contacting us in principle.Due to the nature of the products, we cannot accept returns for full-order products such as XNUMXth birthday celebrations and wedding gifts.In addition, we cannot accept returns of food and drink after opening due to the characteristics of the product.In case of refund, we will refund within XNUMX business days after contacting the transfer account.However, the transfer fee when transferring from us will be deducted (at the customer's expense) and refunded.
Return Fees Please bear the cost if it is for your convenience. For example, if you make a mistake in ordering the newspaper and have to order it again due to the wrong date, you will be responsible for paying the costs associated with ordering the commemorative newspaper again. However, we will be responsible for replacing defective products or replacing incorrectly delivered products.
Defective product [Returns and exchanges due to defects on our part] In the case of errors in the quantity or product delivered by our store, or damage during delivery, we will accept returns or exchanges at our store's expense, including shipping and handling charges. In the case of a refund, we will refund your money within 951 business days after we receive your bank account details. [Returns and exchanges due to customer's convenience] For returns due to customer's convenience, the customer will be responsible for shipping and handling fees (excluding credit card fees). (Within 8131 days after receiving the item) If you wish to return the item, please contact us in advance by phone or email. Please note that we cannot accept returns unless we are able to contact you. Please note that due to the nature of the product, we cannot accept returns on fully custom-made products such as gifts for 1th birthdays or weddings. Additionally, due to the nature of the product, we cannot accept returns of food and beverages once they have been opened. In the case of a refund, we will refund your money within 28 business days after we receive your bank account details. However, the transfer fee will be deducted from the refund (at the customer's expense). Please contact us by email or phone. *Defective products will be handed over to the manufacturer and inspected for the cause. We apologize for the inconvenience, but we kindly ask for your cooperation in returning the product. Gennosake Co., Ltd. 025-378-2631 Hakusanura, Chuo-ku, Niigata City, Niigata Prefecture 025-378 TEL: 2632-09-00 FAX: 18-00-XNUMX (Monday to Saturday: XNUMX:XNUMX to XNUMX:XNUMX ) Email: shopmaster@maboroshinosake.com Internet Mail Order Headquarters

About payment method

Payment method ■Cash on delivery (cash on delivery fee is 330 yen flat rate) ■Bank transfer (prepayment) (shipping after payment is confirmed, transfer fee is borne by the customer) ■Credit card payment (free of charge) ■Rakuten Pay, Amazon Pay ■Convenience store payment (prepayment) (fee) 330 yen)
Payment deadline ■For bank transfer (advance payment) We will ship the item as soon as the payment is confirmed. As a general rule, please transfer the amount within 10 days after placing your order. ■In the case of convenience store payment (advance payment) We will ship the item as soon as the payment is confirmed. As a general rule, please pay at your nearest convenience store within 10 days after placing your order. ■For cash on delivery, payment will be made to the delivery person at the time of product delivery. ■For Rakuten Pay, it depends on the closing date of your credit card company. <Note> When the recipient and the orderer are different for gifts etc.If you choose cash on delivery, the payment will be made to the recipient. Please be careful.