FAQ
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About how to write
- I am sorry. Saito is not supported.
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There is a free size, but how big is it?
- Chanchanko sold on this site is a free size that can be adjusted with the front strap, so even those who are about 100 kg in weight can wear it without problems.
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I'm in a hurry.
- Please rest assured even if you are in a hurry due to a sudden celebration. On weekdays, products ordered by 13 will be shipped on the same day, so we can deliver the products the next day except for some remote islands. (Saturdays, Sundays, and holidays are closed days and will be shipped the next business day.) In addition, if you are in a hurry, there will be an additional charge, but rapid finishing is also possible, so please feel free to contact us.
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I'd like a receipt.
- Regarding the receipt, only the customer who requested it will download the electronic receipt. If you need, please write your receipt in the remarks column when ordering.
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Can you send it out without knowing the contents?
- Of course, we will respond. If you want to keep the contents hidden until you give them a gift, you can contact us when you place an order and we will ship the package so that you don't know the contents. * Please fill in the “Other Requests” column on the order screen.
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Will my personal information be leaked?
- This site is encrypted with SSL authentication, so you can enjoy inquiries and shopping with confidence.
◆ About payment method
▼ Bank ATM net banking payment
▼ Credit cards are handled by the following cards.
(VISA / MASTER / JCB / AMEX / Diners)
▼ Convenience store (number terminal type)
Convenience store settlement feeSeparate 330 yentakes.
Seven-Eleven is not available.
▼ In the case of COD, there is a feeSeparate 330 yentakes.
A delivery trader becomes "Yu-pack" or "Kuroneko Yamato".
▼ You can use Amazon Pay and Rakuten Pay for electronic money.
◆ About delivery
▼ Products will be delivered in "Yu-Pack" or "Kuroneko Yamato".
* Delivery may be delayed depending on the region, such as remote islands and mountainous areas.
▼ We accept time zones.
Orders up to 13 on our business day will be shipped immediately.
In addition, for ordered products and specific products, we will ship immediately after the arrival of the products. (The delivery date is written in the product information)
▼ Click here for frequently asked questions about delivery and delivery
◆ About Shipping
Shipping costs vary depending on the destination area. Free shipping on all products when purchased with [Free shipping].
* Free shipping on all namesakes with newspapers.
▼ Packaging at the time of delivery
Please note that the packaging box at the time of delivery may be delivered in a different box from the product for recycling in our shop.
◆ About gift wrapping
▼ Click here for details on packaging
◆ Receipt / Invoice
If you want to send a gift directly to the other party, we will not specify the name of our shop, let alone the price of the delivery note.
If you wish to receive a receipt, etc., we will send it by e-mail.
◆ Handling of personal information
Important personal information (address, name, phone number, e-mail address, etc.) received from customers will never be passed on to third parties other than delivery work or misused. Please use it with confidence.